Referrals, Fees and Cancellation
Blossom Psychology Clinic currently sees client under:
- Medicare – Better Access to Mental Health Care Plans (Bulk-billing options available for pensioners)
- Private Health Insurance/Private Fee/Self-referrals
- Eating Disorder Treatment and Management Plans
- TAC
- Workcover
- National Disability Insurance Scheme (NDIS)
BPC Intake Process
When a client is referred to BPC, our admin team will gather some basic information. You will then receive a screening phone call from our principal psychologist, Nasseema or from one of our wonderful admin team members who will briefly discuss your needs to make sure we are a good fit for you.
Private-fee paying Sessions, Medicare Rebates, NDIS
Private-fee paying sessions
If you would like to book a private session, you do not need a referral from your GP or other professionals. Individuals and Families with private health cover may be eligible for psychology services. Please check with your health fund prior to booking/attending your session to ensure you are eligible for the appropriate cover.
BPC does not process private health claims on behalf of clients. We will however provide a receipt of payment for you to submit to your health fund.
Medicare Rebates
Medicare rebates, which are set by Medicare can only be claimed under a valid Referral and Mental Health Care Plan (MHCP). Referrals can be obtained from your General Practitioner (GP) or other professionals such as your Psychiatrists or Paediatricians.
Making payments and Medicare rebates
We ask that payments for each appointment is made on the day you attend. At the end of your session, our admin team or your psychologist will process the payment on our secure system using the credit card details you have provided to us. Once the payment has been completed, we will process the rebate for you on the same day.
Please refer to our fee table below.
With a valid referral and MHCP under the Australian Government’s Better Access initiative, individuals may be eligible for rebateable sessions per calendar year (1st January – 31st December) as follows:
10 x individual sessions (Referral for 6 sessions then request for a re-referral for 4 sessions)
NDIS
- Plan Managed: We see clients and invoices are sent directly to plan managers for payment.
- Self Managed: Individual clients pays for their session on day of service and payment is reimbursed from NDIS.
TAC
The Transport Accident Commission (TAC), is a Government-owned organisation, that funds treatment and support services for individuals who have been involved in, or affected by transport accidents.
At BPC, we can provide services to TAC clients by a TAC registered psychologists. Payment funded by TAC for your session will be processed by our admin team on the day of your appointment.
WorkCover
In line with WorkCover guidelines, one of our psychologist, registered for WorkCover can provide psychology services to clients who have an accepted claim.
Schedule of Fees
We are a fee paying clinic and hence there is a gap fee on our services. The full fee is payable at the time of the session and your rebate will be submitted on the same day.
| Clinician | Day Fees | After Hours | Medicare Rebate | Out of Pocket |
|---|---|---|---|---|
| Principal Clinical Psychologist | $255 | – | $145.25 | $109.75 |
| – | $275 | $145.25 | $129.75 | |
| Clinical Psychologist | $240 | – | $145.25 | $94.75 |
| – | $260 | $145.25 | $114.75 | |
| Psychologist | $190 | – | $98.95 | $91.05 |
| – | $210 | $98.95 | $111.05 | |
| Provisional Psychologist | Please contact our team | Please contact our team | N/A – May be eligible for Private Health | N/A |
| Parent Session | As above per clinician | As above per clinician | As above per clinician (2/10 sessions) | As per scheduled fee |
| Couple Therapy | As above per clinician | As above per clinician | N/A – May be eligible for Private Health | N/A |
| Group Therapy | TBA | TBA | TBA | TBA |
*Please note that all advertised fees are subject to annual review.
- Cognitive Assessments – Please contact BPC for our scheduled fees. Please note those sessions are available in 3 main parts including an initial session and screening, conduction of assessment and feedback of report.
- School visits and travelling time – Available at an additional cost.
- Psychological Reports and Letters – Reports and letters can be provided at a cost. Please kindly discuss your needs with your psychologist and additional information will be provided to you.
Please contact our team at Blossom Psychology Clinic if you have any questions regarding our scheduled fees. We will gladly give you a call to see how we can best assist you.
Cancellation Policy
At Blossom Psychology Clinic our cancellation policy was developed to best support our clients and clinicians. When you book an appointment at BPC, your clinician reserves this time especially for you and spends a relative amount of time preparing for your session. With the policy in place it gives your clinician the time to allocate the session to another client who is on our cancellation or waiting list.
BPC requires 48 hours notice (to the hour) to avoid a cancellation fee. Our cancellation policy applies for face to face and telehealth sessions.
When does the fee apply?
- Less than 48 hours notice = 50 % Fee
- Less than 24 hours notice or Non-attendance = FULL FEE
Our cancellation fee will apply where inadequate notice has been provided for late cancellations, rescheduling or failure to attend/show for your appointment. Cancellation or No show fees are not claimable under Medicare or Health Funds.
We understand that sometimes you may be unable to attend an appointment because of sudden illness or an unexpected personal emergency. Please do your best to notify us in advance and we will gladly find time to reschedule for you. We appreciate your understanding and corporation as it helps us maintain a high quality service at BPC.
Re-booking an appointment
Please note that all outstanding fees must be paid prior to your next scheduled consultation or before another appointment may be offered.
Appointment Reminders
You will receive a reminder email and/or SMS text message 72 hours (3 days) prior to your appointment. These reminders are a courtesy and not guaranteed to be sent due to unforeseen transmission issues. Reminders do not replace your responsibility to keep the appointment or provide sufficient notice to cancel or reschedule.
How can you cancel or reschedule an appointment
- Call us on 1300 256 766 at any time, leave a message if lines are busy, unattended or you are calling outside working hours.
- Email us at admin@blossompsychologyclinic.com.au
- Reply to the email and/or SMS reminder sent to you 72 hours prior to your appointment.
Late for appointments
If you are late for an appointment, we will still see you however the length of your session may be shortened.
Unforeseen circumstances
Blossom Psychology Clinic reserves the right to reschedule appointments at any time, without compensation, if it is deemed necessary due to a team member/clinician being ill or is faced by any other unforeseen circumstances.